Following a major disruption that impacted customers worldwide, Microsoft Outlook is now back up and running. Microsoft had confirmed a problem shortly after outage reports for the popular email provider started to increase earlier today. However this issue is still intermittent.
For several hours on Wednesday and Thursday, Microsoft’s Outlook email service was down. As a result, some users posted on social media that they couldn’t access their virtual mailboxes.
The outage appears to be coming to an end after a few hours, but this is what we currently know.
About 11 hours after the disruption started at around 10:20 PM UTC on July 9 (3:50 AM IST on July 10), services have still not been fully restored.It still not known when exactly the problem started.
The software company’s dashboard indicates that the problem started at 6:20 p.m. Eastern time on Wednesday. Outlook.com, Outlook desktop applications, and Outlook mobile apps were all impacted.
Thousands of users throughout the world have been affected by the outage. More than 62% of users have complained about not being able to access their accounts, according to the real-time monitoring website DownDetector. Furthermore, about 33% of users are having trouble connecting to servers, and 5% are unable to send emails.
The Microsoft 365 Status account announced that a repair was being rolled out at 12:21 ET.
Citing an issue with the mailbox infrastructure, Microsoft has confirmed the situation on its official Microsoft 365 Status website. According to the business, the platform’s overall performance may be impacted by an authentication component failure, which could be the fundamental reason.
“The impact on the targeted infrastructure has been successfully rectified by our configuration tweaks. To address the impact for all customers, we’re now implementing the modifications globally,” Microsoft stated in an X post on Thursday afternoon.
“Most impacted users will experience relief within the next two hours,” the company stated on its status page, adding that it was still keeping an eye on the service.
Microsoft said in an official update that it has started implementing a repair and is actively looking into what caused the disruption. The business expressed optimism that the impact will “gradually mitigate as it progresses” and that “deployment of the fix is progressing quicker than anticipated.”
Following hours of users complaining about issues, some people on social media claimed that Outlook was now operating correctly.
Screenshots of Outlook with the message “something went wrong” were shared in some postings.
According to data from analytics firm Litmus, Outlook has hundreds of millions of active users, but Apple and Google’s email programs are more widely used.
Microsoft has not yet confirmed the precise reason of the outage, despite their attempts. There is presently no clear schedule for a complete repair, and users continue to have problems worldwide.
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