VoIP technology has experienced a significant transformation over the past decade. Elements that were once dreams of the future, such as real-time HD video conferencing, have now turned into market standards for VoIP vendors. Countless organizations have reaped benefits from these advancements, improving their processes, enhancing workflows, and boosting their output.
The increasing switch of companies towards business VoIP is undeniably apparent. Given its rapid pace of evolution, it is vital for providers and end-users to stay updated with emerging trends and innovative breakthroughs in the VoIP landscape.
**Security**
The rise in high-profile security breaches and data leaks that have hogged the global headlines has dramatically increased attention towards security. Transmitting data through the internet invariably leaves you exposed to threats, breaches, or malicious attacks. Users of VoIP, whose voice data can also be considered a form of data, aren’t exempt from this danger.
To assure customers of the safety of their data, VoIP providers are stepping up their game and investing heavily in data safeguarding measures. They are working diligently to plug all security loopholes through comprehensive initiatives designed to protect subscribers from a broad spectrum of threats.
**Mobility**
[Image: A mobile phone with VoIP app opened]
According to Juniper Research, there were predicted to be over one billion mobile VoIP users by the end of 2017, heralding a complete transformation of how voice traffic will be utilized in the future. This shift means that users can anticipate technology and network improvements. At the same time, providers can foresee a surge of competitors in the mobile VoIP market. The escalating demand could spark providers to offer superior quality service and more competitive pricing plans.
**Integration**
VoIP providers constantly strive to integrate their services with widely-used business tools, such as ERP and CRM software. The integration results in a centralized approach to your operations, particularly in aspects that involve customer interaction.
For instance, if you want to track a customer’s journey and verify the status of a resolution to an issue they reported, all you need to do is access your customer relationship management software, view the client’s history, click on the related incident ticket, and view it on your system. If the issue remains unresolved, you can retrieve their phone number to ring them up. By integrating business applications with your VoIP platform, you create a seamless flow of operations, from lead generation and sales to post-sales support.
**Connectivity**
The talk of moving from 2G to 3G sparked excitement among the public. The conversations about 4G technology took that thrill to a whole new level. The inevitable move to 5G, which is expected to materialize in 2020, is sure to make a splash, particularly for distributed workers and remote offices. The anticipated increase in internet speeds will greatly enhance VoIP call quality, with lesser disconnections and fewer transmission issues. Web conferencing quality will be outstandingly clear (predicted to reach up to 8k video quality) with hardly any time lags, making broadcasts genuinely in real-time.
As these noteworthy trends become practical, businesses relying on VoIP communications can look forward to improved experiences, for both their internal users and the clients they serve.
**Author info**
Klaris Chua is a seasoned digital content marketer who specializes in startups and small business communications. She formerly worked as a reporter for a business newspaper. However, the conventional path of a writer did not appeal to her. Connect with her on Twitter here.
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