The uncertainties with Samsung Galaxy phones never seem to end. Last September, the company issued a recall of all Galaxy Note 7 due to a similar problem after which the company struggled hard to retain its position as one the warlords of mobile gadgets. However, what is more worrisome is that as the company is set to launch the Galaxy Note 8 device August 23rd.
Following this recall, Samsung has blamed this problem on FedEx. The shipping company said in a statement after the recall:
“Fedex Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung.”
While the previous saga was as a result of a manufacturing fault in the batteries, this recent problem with the Note 4 series only affects devices repaired by FedEx Supply Chain through AT&T’s insurance programme. The Korean electronics giant claims that some batteries fitted into the device were counterfeit and this was the reason for overheating, Telegraph UK reported.
The damaged phones involved are Galaxy Note 4s distributed between December 2016 and April 2017. If you purchased your Note 4 within this period, your phone may be at risk of a fire hazard. With respect to this, the US consumer watchdog has advised owners who fear that their phone may be susceptible to a similar occurrence to stop using the battery immediately.
This isn’t a good time for such a fiasco, seeing that the tech giant is trying to regain consumer confidence in its brand when it launches the Note 8s. After the last recall of the Note 4s, it knocked off the firms global reputation as the marketers reported a drastic fall in sales. However, booming sales of the Note 8 series indicate that the company is back on its feet.
The Galaxy Note 8 was designed to be the most expensive and largest mobile gadget manufactured by the Korean tech giant, with a whopping cost to start at $1157. Samsung is known to conquer other devices with their exclusive screen- this device will come with a 6.3-inch edge to edge display.
A website called Exchange My Battery has been set to handle the recall issue. It includes every information on how to replace the batteries and who to contact. Every replaced battery will be marked with a dot to avoid a mix up and indicate genuity.
While Samsung has succeeded in dodging the bullet this time, the shipment company may have lost its reputation in excellent service delivery.