When your business communicates on the phone, you need a hassle-free, reliable service that you can depend on. Traditional approaches to business phone systems can get unwieldy and prohibitively expensive. Your business needs to keep up with the technological demands of a rapidly changing telecom industry. Consider hosted VoIP services for your business to save on overhead costs and time.
What is VoIP?
Raise productivity, better customer satisfaction, and save money. It’s not very often businesses have the opportunity to do all three at once, but that is exactly what a modern phone system can do for your business. VoIP stands for Voice over Internet Protocol. VoIP phone systems transfer your voice information digitally using the same networks you already use for the internet instead of sending your voice over a phone line. Bypassing these conventional phone lines vastly reduces basic call costs.
A hosted VoIP phone system has a variety of advantages over more traditional digital phone systems in the constantly evolving telecom industry. All phone systems use and require Private Branch Exchange, or PBX. The PBX is where your phone is managed. With a properly configured PBX, incoming calls get routed to the phone number extensions, voicemails are recorded, and switching between calls is a breeze. For phone systems on-premises, the equipment is installed on your property. The PBX and associated software are located off-site when you opt for hosted VoIP.
If, for example, your company is growing or the workforce is constantly changing, there can be additional labor and costs to your company to reprogram a new location for your digital phone or on-premises system. You may then also be forced to pay hourly rates to contracted technicians. Whereas with hosted VoIP phones, you are able to plug in the phone in any office without interruption or need for additional programming.
Benefits of Hosted VoIP
Whatever your industry sector or specialty, adopting a VoIP phone system can lead to exciting results for your business. The number of network users and your business’ calling habits will determine how much you can save. Some case studies show that VoIP solutions can reduce the calling costs of a business with 30 users by $1200 a month. Not only will you save on the cost of purchasing and maintaining traditional analog phones, but you will have increased portability and the opportunity to connect remotely from the home office.
Consider the switch to VoIP an easier choice, as cross-platform integration in the office can be done with ease. You can integrate VoIP services easily with other digital services like customer relationship management (CRM) software. For instance, VoIP voicemail transcription delivers important messages to your email inbox, letting you read them on the move.
When you choose a hosted VoIP phone system instead of an on-premises phone system, you avoid the cost and restrictions of landlines. You can enjoy the freedom of mobility. With a stable and trustworthy network connection, call quality is guaranteed! If you do have a loss of service, your business calls can be made and received with an application on your cell phone over a cellular data network. This gives your company a reliable backup plan for any potential business interruptions.
If you are still considering adopting a VoIP phone system for your office, look at the market statistics. More software buyers go with VoIP than any other type of voice service with over 36% of businesses choosing this most popular telecommunication service. The global market for these VoIP services is estimated to reach $194.5 billion by 2024.
VoIP call services are such a popular choice because of their profitability and ease of use with connection to any network. International markets have prospered in particular, as business is more easily communicated. Nigeria’s data from the National Bureau of Statistics reported a 4.59 percent jump in voice subscriptions in Q3 of 2020, and the success continues today. As the demand in VoIP services goes up, so does the demand for better internet access with faster speeds. As the rush to acquire faster and more accessible 5G networks goes on, VoIP call services will only continue to prosper.
Yes on VoIP but Now What?
There are many prominent players in the VoIP market these days, and it can be overwhelming to explore the options yourself. Leaders in the industry have created comparison charts online to help you sort through all the information and variety of options in the decision making process. Choose a service that is appropriate for the size of your business, select your ideal package with the features that suit your needs, and make a difference for how you communicate! With extensively listed details for most VoIP providers, you can choose the provider that is best fit for you and your business.
As a reminder, VoIP providers are constantly refining their services, adding new benefits, and even tweaking less used features. It is best to call the provider’s customer service number or look online for the most up to date information before making a final decision. The bottom line is that you cannot go wrong with whomever you choose for your VoIP service if you do the proper research.
Aaron Smith is an LA-based content strategist and consultant in support of STEM firms and medical practices. He covers industry developments and helps companies connect with clients. In his free time, Aaron enjoys swimming, swing dancing, and sci-fi novels.