One of the most significant changes happening in 2023 is the change in communication. How we communicate is rapidly changing, especially with the advancement of technology. Telecommunication has been revolutionized recently and continues to evolve as new technologies emerge.
Shift away from POTS
We are quickly moving away from the traditional Plain Old Telephone System (POTS) and toward more modern and effective ways to talk on the phone. As digital communication has improved, companies have turned to internet protocol (IP)-based solutions that are faster, more reliable, easier to scale, and less expensive.
As businesses continue to adopt new telecom technologies, the days of using extensive, old phone systems are ending. IP-based networks are becoming increasingly popular with big business customers due to their ability to provide the same features traditionally offered by POTS line phone, such as voice, video, email, and data services, but with improved efficiency and at a lower cost.
Increase in VoIP
As part of this trend away from POTS, one can expect an increase in Voice over Internet Protocol (VoIP). VoIP is becoming more popular thanks to its ability to provide customers with better-quality audio and video communications at a fraction of the cost compared to traditional phone systems. In addition, VoIP uses an internet connection instead of a Public Switched Telephone Network (PSTN) line to make voice calls over data networks.
VoIP allows for greater flexibility, as users can make calls from anywhere with an internet connection. Furthermore, VoIP offers advantages such as scalability and ease of installation. Businesses transitioning from POTS to IP-based communications systems such as VoIP can save money while maintaining high-quality audio and video calling capabilities.
Faster 5G adoption
Another major trend in 2023 is the adoption of 5G technology. 5G networks are expected to provide faster speeds than current 4G networks while offering better coverage and reliability across different devices simultaneously connected to the same network.
With this increased bandwidth, businesses will be able to use high-definition voice calls and video conferencing with little delay or interference. 5G technology is expected to change how people communicate by making it easier for people worldwide to stay in touch without interruptions or delays.
Finally, artificial intelligence (AI) will also play a significant role in telecommunications trends over the next year. Many companies already use it for customer services, such as automated call routing and natural language processing for customer support questions.
AI is quickly becoming commonplace throughout various industries thanks to its ability to improve customer service experiences while reducing the costs associated with manual labor. As a result, companies have already seen great success integrating AI into their operations. This trend will likely continue past 2023 as companies look to AI-powered solutions to handle customer interactions more efficiently than ever.
Overall, there will be significant changes in how people communicate, primarily because of technological improvements like IP networking standards, VoIP, 5G networks, and artificial intelligence applications. Businesses should take note of these shifts to stay ahead of the competition by leveraging these cutting-edge technologies for improved communication solutions.