ITIL stands for the Information Technology Infrastructure Library. It is a set of detailed practices for IT service management (ITSM), focusing on aligning IT services with the needs of business. At present ITIL is published as a series of five core volumes, with each of them covering a different ITSM lifecycle stage. ITIL describes processes, procedures, tasks, and checklists, which are not specific to any organization. Rather, they can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. ITIL is used to demonstrate compliance and to measure improvement, and allows an organization to establish a baseline from which it can plan, implement, and measure.
The ITIL® certification scheme offers a modular approach to the ITIL framework. This scheme features a series of qualifications that focus on different aspects of ITIL best practices to various degrees of depth and detail. The intelligently drafted tiered structure of the certification qualification provides different candidates with the much needed flexibility for the different disciplines and areas of ITIL. It also lets the students focus their studies on key areas of interest. Currently, there are five certification levels within the scheme: Foundation Level, Practitioner Level, Intermediate Level, Expert Level, and Master Level. In this article, we would be talking about the ITIL® Foundations Certification- VILT Course in detail.
What is ITIL Foundation Training Course and Certificate?
The ITIL Foundation exam is the entry level certification. It offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
The three-day hands-on 2011 Foundation certification training program from QuickStart makes you familiar with the fundamentals of IT Service Management as described in the IT Infrastructure Library. The course has been accredited by ISEB and EXIN, and it helps you to prepare for the certification exam. The training also assists you in acquiring valuable insights from instructors who have extensive practical experience in managing IT organizations and proven track record in deploying successful ITIL-based Service Management programs.
This course comprises lectures, discussion, team exercises and quizzes. It gets concluded with an optional, one-hour certification examination. This 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course, and the certification is done through ACQUIROS. You will receive a workbook and can purchase other ITSM-related study material and books prior to, or during, the class. Each student will earn 2 ITIL Expert Credits and 18 PDU Credits.
Who is the Targeted Audience for the ITIL Foundation Certification Training Course?
The ITIL Foundation course is an ideal choice for all IT Management and Staff who need to understand the Service Lifecycle and their role in provisioning quality services for their customers, and for IT professionals entrusted with service improvement initiatives. The course is also suitable for architects, IT managers, system analysts, system administrators, security managers, IT operations managers, and database administrators. As such, there are no prerequisites for this course.
ITIL Foundations Certification – An Overview
ITIL or The IT Infrastructure Library is a globally recognized and the most widely accepted approach to IT service management throughout the world. This best practice framework has been chalked out from both the public and private sectors internationally. It explains how IT resources should be organized to deliver business value. It also documents the processes, functions and roles of IT Service Management (ITSM). ITIL lays emphasis on the fact that the focus of a business should move from simply managing the company’s IT to making IT truly productive so that it can help the business in achieve its strategic goals. ITIL certification, which starts with the ITIL Foundation course, helps an organization in fulfilling this goal by laying down guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.
Objectives of the ITIL Foundation Training Course
ITIL Foundation course from quickstart.com will help you learn how to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training. It provides participants a complete structure with a set of procedures to enable them in taking a proactive approach in improving business performance with the help of IT. The course will augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures. It will also help you to:
- Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
- Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
- Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
- Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
Outline of the ITIL® Foundations Certification- VILT Course
Detailed outline of this 3-day hands-on ITIL Foundation Certification training program is as follows:
Day 1 will cover the introduction part and ITIL Concepts, namely good practices, services, processes, roles, functions, and governance. Under Continuous Service Improvement, topics covered are goals and objectives, value to the business, CSI model, integration with other frameworks, models, and quality systems, CSI drivers, Deming PDCA, 7-Step improvement model, RACI Matrix, ownership and its role in driving CSI. Service Operation module talks about goals and objectives, value to the business, incident management, problem management, event management, request fulfillment, and access management. SO Functions covered are service desk, technical management, IT operations management, and application management. In the end Enabling Tools and Technology will be discussed.
Day 2 will begin with the review of Day 1 and will move on to Service Transition covering goals and objectives, value to the business, Service V model, transition and support management, change management, service asset and configuration management, configuration management systems, definitive media library, release and deployment management, service testing and validation management, evaluation management, knowledge management, and enabling tools and technology. Under Service Design header, the discussed parts are goals and objectives, value to the business, 4 P’s of Service Design, service catalog management, service level management, availability management, capacity management, security management, IT service continuity management, and supplier management. Tactical aspects of service design, 5 key aspects of service design, roles and responsibilities, and enabling tools and technology are the final topics of Day 2.
On Day 3, you will review whatever you learnt on Day 2. This day you will learn about Service Strategy while covering 4 P’s of service strategy, 4 step service strategy process, service portfolio management, demand management, financial management, business case, and enabling tools and technology. The day will end with a review program and self-study for exam preparation.
Benefits of the ITIL 2011 Foundation Certification Training
- You will earn 2 ITIL Expert Credits and 18 PDU Credits
- Opportunity to earn PDUs for Project Management Professional (PMP®) Certification Prep exam after attending this ITIL certification training at QuickStart
- Improvement in job prospects after becoming an ITIL certified professional
- Certain improvement in your individual productivity and efficiency at the workplace by implementing various tools and techniques learnt from the ITIL 2011 certification
Why Go For Quickstart.com?
It is true that ITIL is a framework that is recognized globally and is adopted widely across industries such as education, banking, healthcare, IT, and more. However, to reap maximum benefits of this certification and to improve your career prospects to a great degree, you need to make sure that you are pursuing the ITIL® Foundations Certification- VILT Course from a right place like QuickStart. We offer this 3 day hands-on 2011 Foundation certification training program that introduces the students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library, along with 30-day money back guarantee! We also offer lifetime access for self-paced courses and great deals and discounts for businesses and teams. Don’t wait any more and give an edge to your career with ITIL Foundations certification training and other courses available with us.
This article gives useful information about the ITIL® Foundations Certification- VILT Course, the first step towards the 5-step ITIL certification training program.