With lots of people who are fond of the social media platform, WhatsApp. The Pan-African Financial Institution, United Bank for Africa (UBA) has announced the commencement of its chat banker ‘Leo’ on its platform. Now customers who are users and lovers of the app can now can perform basic banking services including checking their balances on the go, transferring funds, paying bills, among other services.
The Group Managing Director/Chief Executive Officer, UBA, Mr. Kennedy Uzoka, who expressed excitement about the development remarked that the bank is continuously working in line with customers’ demand to ensure that banking services are made convenient and without stress.
According to a blog post by the company He also added: “This only goes to show that our resolve in continuing to deploy innovative solutions that place customers first, using cutting edge technology for their collective satisfaction and excellent banking experience is important to us. This recognition will further spur us to do more in meeting the needs of our customers with unrivalled services.”
“Our recent launch of Leo in 13 other African countries is evidence that UBA has on its agenda, the objective of digital creativity especially in service for our trusted customer base across the African continent.”
Also speaking on the new service, the Group Head of UBA’s Online Banking, Mr Austine Abolusoro, stated
“United Bank for Africa is a technology-driven institution with knowledge in the business that we do. It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. Leo is ready to help with any form of banking services,” commented Abolusoro.
LEO is currently in over 14 African subsidiaries which includes Nigeria, also available in three other languages, and now has been rolled out to customers on WhatsApp. How it works is quite simple and easy to use—To use this service on WhatsApp, customers must add the LEO WhatsApp number: +234 903 000 2455 to their phone contacts, then search for UBA ChatBanking on WhatsApp to start enjoying the added convenience and ease of transacting with Leo on WhatsApp.
Available in more than 1.5 billion people in over 180 countries, the social media platform has helped billions of people to stay in touch friends, family and businesses, at anytime from anywhere globally. By integrating with the WhatsApp Business solution, UBA has assured that there will be no spam messages as the development is to enable the bank to serve its customers with useful and helpful information.
The feature will roll out to all users this September.