…join the short queue for a quick customer-care response.
Google’s retail platform joins the list of Google-based services to be tweaked with interesting features. Google Store now has a relentless “Help” button that visibly appears on every page, while it launches a support chat box immediately after a click.
The tech company has previously hinted about its customer support team, tweaked as a pill-shaped “Help” tool — likewise they showed off new products related to their Pixel Smartphone and its Nest product on Google Store. The relentless “Help” button serves as the appropriate customer service tool, helpful to potential buyers to purchase their taste.
Google developers place the ‘Help’ button on the button right corner of the Google Store webpage — a potential customer who is signed in can access Google’s customer-care while surfing through Google’s retail website for available products or services.
This ‘Help’ button on Google Store is visible at the bottom corner of every page — its visibility is supported by the background color of the entire webpage. While scrolling through Google’s retail site, the pill-shaped ‘Help’ button gradually turns to a circular message icon.
Once you signed in to your Google account, this ‘Help’ button appears on the homepage and every other page respectively — except the “Special Offer” tab on Google Store does not have the ‘Help’ button.
The ‘Help’ button on Google Store launches immediately after a click — it appears in a blue box similar to the existing customer service on support.google.com. As the blue box pops up, your position in the queue displays within the chatbox — luckily you are the first to request their customer care’s assistance.
Desktop users are expected to have the experience of Google’s retail website, likewise mobile users. To terminate a Google Store’s ‘Help’ chatbox, you can either click the ‘X’ on the top right corner of the chatbox or by simply clicking “I no longer need help” within the chatbox.
Meanwhile, this is the first tweak Google has added since it launched its retail platform to service. They also tweaked Google Store with the “Subscription” and “Fitbit” tab — this is accessible while you navigate through the main bar. Although, the tech company’s developers are yet to enable its “Reviews” — especially when the exact URL is not present.