Uber is partnering with OpenAI to bring new artificial intelligence capabilities to its platform, using OpenAI technology to power AI assistants and voice features for both drivers and riders.
According to OpenAI, the tools are designed to help drivers “earn smarter” and enable riders to “book faster” across Uber’s global real-time marketplace. While specific product details are not disclosed, the focus is clearly on embedding AI more deeply into the core Uber experience on both sides of the marketplace.
Uber is using OpenAI models to run AI assistants that support people using the platform. For drivers, these assistants are aimed at improving how they manage work and earnings, with OpenAI describing the impact as helping them earn in a smarter way. For riders, AI-driven features are focused on streamlining the process of booking trips, making it faster to get from intent to confirmed ride.
Voice capabilities are a key part of the collaboration. Uber is integrating OpenAI-powered voice features so that people can interact with assistants by speaking, rather than only tapping or typing. These voice interactions are tied into Uber’s global real-time marketplace, meaning the AI operates in an environment where prices, demand and availability are constantly changing.
This combination of assistants and voice features is intended to enhance how people use Uber’s apps, with AI acting as a layer that helps users navigate choices and actions across a dynamic transportation and services network.
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Paul Femi Balo is the founder and publisher of TechBooky. He covers artificial intelligence, African technology, digital infrastructure, enterprise technology and the global digital economy.
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