Microsoft Outage Affects Thousands Of Users Worldwide

Thousands of customers reported problems during a potential Microsoft outage on Thursday, according to Downdetector.com. At the time of writing, more than 2,000 users have reported issues with Microsoft Outlook on Downdetector, more than 1,500 with Microsoft 365, and around 300 with the Microsoft Store and Microsoft Teams.

The majority of Microsoft Outlook users who report problems claim to be experiencing trouble receiving messages.

“We’ve identified a portion of service infrastructure in North America that is not processing traffic as expected,” the Microsoft 365 Status account on X said in a statement. In order to accomplish recovery, we are striving to return the infrastructure to a healthy state.

Below are the series of updates from Microsoft. As at 11:50 a.m., an update In addition to 6,700 for Microsoft 365, 1,000 for the Microsoft Store, and 800 for Microsoft Teams, over 8,750 users have reported problems with Microsoft Outlook.

At 11:57 a.m., an additional problem with Microsoft Outlook has been reported by over 14,000 users. 800 customers experienced issues with Microsoft Teams, 1,500 with the Microsoft Store, and nearly 10,000 with Microsoft 365.

At 12:04 p.m., as of an update, a problem with Microsoft Outlook has now been reported by over 20,000 customers. Over 2,000 people have reported problems with the Microsoft Store, almost 16,000 with Microsoft 365, and over 800 with Microsoft Teams.

An update at 12:12 p.m. tells that a problem with Microsoft Outlook has been reported by over 25,000 users. Over 22,000 customers have reported problems with Microsoft 365, over 3,000 with the Microsoft Store, and almost 1,000 with Microsoft Teams.

Update at 12:20 p.m. almost A problem with Microsoft Outlook has been reported by 30,000 users. Over 31,000 customers have reported problems with Microsoft 365, over 4,000 with the Microsoft Store, and over 1,100 with Microsoft Teams.

In a statement by the Microsoft 365 Status account on X, it reads that the team has identified a portion of service infrastructure in North America that is not processing traffic as expected. In order to accomplish recovery, we are striving to return the infrastructure to a healthy state.

Update at 12:32 p.m. A problem with Microsoft Outlook has been reported by 40,000 users. Over 45,000 customers have reported problems with Microsoft 365, almost 6,000 with the Microsoft Store, and over 1,800 with Microsoft Teams.

At 1:00 p.m., an update A problem with Microsoft 365 has now been reported by over 68,000 users. Over 61,000 customers have reported problems with Microsoft Outlook, over 10,000 with the Microsoft Store, and over 2,600 with Microsoft Teams.

In the course of the update, Microsoft announced that the affected services were Outlook, Microsoft Teams, Exchange Online, and the Microsoft 365 Admin Centre, and they are the main services affected by the downtime.

The common problems are that users said they couldn’t access the admin dashboard, send or receive external emails, or login in.

The root cause, according to Microsoft, was discovered to be that a section of its North American service architecture was improperly handling traffic.

And the recovery efforts, according to Microsoft, to lessen the impact have Microsoft starting to redistribute traffic throughout its ecosystem. The corporation claimed to have returned the impacted infrastructure to a “healthy state” by 4:14 p.m. ET, but load-balancing operations persisted into the evening to address any remaining imbalances.

The current situation is that the services stabilised; reports on Downdetector considerably decreased by 8:00 p.m. ET. 

Users can check the Microsoft 365 Status account on X or the official Microsoft 365 Service Health Status page for the latest updates.