There you go. Finally an apology from Apple.
Customers of the smartphone company are angry with the organisation over a product refresh that purposely backed off more seasoned telephones in a few circumstances to expand battery life. Some idea it was a ploy to motivate individuals to move up to new gadgets. Various individuals have recorded claims over the element and are looking for class action status. Some customers have actually filed separate lawsuits against the iPhone making company.
But in a message posted on its website, Apple says it will release an update in 2018 “that will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.” To offer some kind of reparation, Apple will briefly drop the cost of substitution batteries to $29 beginning in late January. The cost will backpedal up to the typical $79 in 2019.
If you’re wondering if they actually apologised, yes they did by saying;
“We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.”
The feature will stay on phones, but Apple says an upcoming iOS update will “give users more visibility into the health of their iPhone’s battery.” It did not say if it will give them the ability to turn the feature off or on.
“We know that some of you feel Apple has let you down. We apologize,” said the message.
The company confirmed the slowdown last week, but said it was part of a power management feature meant to prevent older batteries from shutting down suddenly.
A year back, some iPhone users revealed their gadgets were shutting down out of the blue notwithstanding is they had battery power left. It wasn’t caused by imperfect batteries, as per Apple, however ordinary issues with maturing lithium particle batteries.
To address the issue, Apple incorporated a refresh update in iOS that would slow down the iPhone amid top preparing occasions to keep the battery from dying. It influenced the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus and iPhone SE. Apple later revealed a similar refresh for iPhone 7 and iPhone 7 Plus gadgets. It didn’t tell clients how this refresh update functioned at the time which is the problem here.
But some users however started noticing this trend with the launch of iOS 11 which they say has made their phones significantly slower. This led to users accusing Apple and even though they initially denied, they admitted with an explanation but now it’s an apology with price reduction on replacement batteries for users until 2019.
The simple solution according to Apple is to get a replacement battery to enjoy the speed you used to enjoy and you can do this by either shipping your phone directly to Apple or third party retailers. The downside to using these third party retailers is that you may miss out on existing warranty and the upside of course is likely to be that you get your phone back quicker than you would have should you send to Apple directly.