Over the past few weeks, Spotify says that its customers have been complaining about problems with the app on Android devices. For many users, comprising of mostly Samsung and Google Pixel device users, it caused the music streaming app to regularly crash or freeze in specific situations, which negatively affected the user experience. Now that the problem has been acknowledged, the business says it is being looked at. Spotify claims that a solution is being developed for it.
When using the Spotify app on Samsung and Google devices that were linked to a Wi-Fi network, the problem mostly appeared, according to postings on the Spotify Support site. The app frequently froze and then crashed.
A complaint from a customer which was shared was that the app simply freezes as soon as he log in, and he receive a notification that says, ‘not responding.’ he has to exit the app. However, when I reconnect to the wifi, everything works perfectly.
It also shows that one of the Spotify moderators who responded to the original post suggested that they turn off any VPN, DNS, or AdBlocker software that was linked to the phone. Additional actions were also recommended, including resetting the network settings on the phone to default, running the router again, removing Spotify from battery optimisation, and attempting an alternative Wi-Fi connection.
Spotify isn’t working right now, from another user, especially because he need wifi to connect to the home speakers. The only app that crashes is this one. “Everything else is operating smoothly.”
But none of the fixes described which had been tried from the backend above have been considered a solution. All of the suggestions made by Spotify support were allegedly tested without success, according to forum users. The app only returns to normal operation when mobile data is used and the Wi-Fi is disconnected. The majority of the impacted phones are Samsung and Google-branded, including the Google Pixel 9 and Samsung Galaxy S25 Ultra, even though the problem appears to affect all class of Android smartphones.
Spotify also disclosed in a statement that when its users connect to certain WiFi networks, they tend to have received several reports from Android users (primarily Samsung and Google Pixel) that the Spotify app becomes unresponsive, freezes, or crashes.”
The fact that the matter is presently being investigated was also confirmed. To get an update on a potential fix, users who are currently experiencing app problems can respond to the post.
Also the bug appears to be restricted to particular Android smartphones and Wi-Fi configurations for the time being. Some users, however, have also hypothesised that Chromecast-capable devices on the same network may be the cause of the issue. The fact that the crashes only happen while utilising Wi-Fi and not when using offline mode or mobile data may be explained by this.
Customers have also complained that standard troubleshooting techniques, including deleting the cache or reinstalling the application, haven’t resolved the issue. Switching to mobile data or temporarily turning off Wi-Fi while streaming are options until a patch is deployed. As an alternative, you might attempt reverting to a previous version of the app from a few weeks ago.